Compliance and IT Best Practices

Overview

Improve efficiency and ensure compliance within your IT department. Gain a competitive advantage by leveraging Network Insight’s Compliance and IT Best Practices Consulting based on a combination of real-world experience and ITIL.

Best Practices for Supporting IT Services

Rely on proven best practices to keep IT services, such as email, website and VPN up and running. Areas of best practices support for IT services include:

• Configuration management
• Incident management
• Problem management
• Change management
• Service/ Help desk
• Release management

Compliance

Get the most out of your network management efforts with alarm audit services that streamline business and operational processes. Ease your compliance requirements with consulting solutions specialized for companies like yours. Solutions include:

• SAS 70 Readiness
• ISO 20000 Readiness

Benefits of Compliance and Best Practices Consulting

• Reduce operational costs
• Minimize duplication of effort
• Ensure adherence to standards
• Enhance the flow of information throughout a Network Operation Center
• Build-in flexibility for a changeable environment
• Ensure interoperability among internal and external departments
• Maintain effective change management policies and practices
• Increase staff effectiveness
• Improve resolution times
• Locate root causes of repetitive incidents
• Improve company-wide measurement and awareness
• Prepare for corporate certification

Compliance and Best Practices Consulting Phased Approach

Phase I: Data Gathering
Gain a thorough understanding of your network architecture, the network management OSS and services and the current management platform configurations.

Phase II: Data Analysis
Conceive of actionable recommendations based on thorough analysis of data from phase I.

Phase III: Standards Development
Identify and document a benchmark for carrying out infrastructure management in a best practices environment.

Phase IV: Recommendations
Deliver a recommendations document advising how to move from the current execution methods (as a result of Phase I and II) to the benchmark.

Phase V: Implementation
Project management for implementing all recommendations from Phase IV.

Download a PDF of the data sheet (28 K)