Service Control Solution for Wireless Carrier

Size and Industry:
Nationwide wireless carrier market

Service Type:
 •Infrastructure consulting
 •Managed services
 •Custom engineering services

Products Used:
 •Cisco Service Control Engine

Objective: Monitor and Manage Traffic Over a Large-Scale Network

Ranked among the top 10 for annual revenue and subscriber volume, this wireless carrier delivers innovative wireless solutions to markets across the United States. All service plans are simple and affordable and the carrier maintains its own nationwide, high-quality, all-digital network. With liberal contracts and cutting-edge infrastructure supporting both corporate and commercial traffic, the carrier relies on its ability to monitor and manage voice and data traffic to ensure high quality of service (QoS) and uninterrupted uptime. Abuse of the network, excessive amounts of P2P or infected traffic could all have serious repercussions for both subscribers and the organization itself.

Challenge: Replace Existing Service Control Technology With a New Scalable Service Control Solution

The wireless carrier had a service control product in place to monitor and manage corporate traffic. However, the existing technology was having trouble scaling at the same explosive growth rate as the carrier, which had been adding several new offices each month for numerous consecutive months. Before long, traffic was failing to pass through the existing service control units and the carrier began experiencing repetitive and potentially costly outages on its network.

As a predominantly "Cisco shop," the carrier explained its situation to the networking giant and was introduced to Cisco’s Service Control Engine (SCE) that is designed exclusively for handling service control and shaping for highvolume traffic, such as that on service provider networks. “After learning about Cisco’s SCE, we bought 10 and immediately turned to Network Insight, our long-time network consulting and managed services firm, to design the replacement, test the solution and provide ongoing management of the Service Control Engines,” said the data network manager for the wireless carrier. “We need our IT resources for more strategic networking projects, so handling the task in-house was not even an option for us, especially when we have complete trust in Network Insight and use them as an extension of our own IT department.”

Solution: Network Insight’s Service Control Solution Offering

The carrier emphasized the need to reduce the risk of exposure to litigation by enforcing Acceptable Use Policies (AUP) among its 2,000 employees. It also wanted to prioritize traffic to ensure a high-quality user experience for both employees and subscribers alike.

Network Insight’s Service Control Solution for the wireless carrier includes:

• Consulting Services - network design for removing existing technologies and installing Cisco’s SCEs into 10 locations within the carrier’s network fabric
• Custom Engineering - configuring policies on the SCEs to enforce the carrier’s corporate AUP
• Custom Engineering - configuring policies that ensure mission-critical applications have priority
• Consulting Services - deploying SCEs
• Consulting Services - testing the solution
• Managed Services - ongoing management and policy updates of the SCEs through Network Insight’s 24x7 NOC

Result: Smooth Transition to an Upgraded Solution

“Outsourcing the service control project to Network Insight gives us a solid solution while freeing up my team to meet other objectives such as planning our next upgrade,” said the data network manager. In addition to saving time and resources, Network Insight’s Service Control Solution will help protect the carrier from internal abuse of the network and will optimize the infrastructure by controlling and shaping bandwidth consumption, no matter how fast the company expands.

Future benefits could include, guaranteed QoS by application and lower rates for subscribers.

Network Insight:The Right Choice for Network Infrastructure Consulting, Managed Services and Leading Service Control Solutions for Service Providers

Network Insight is a leader in providing network consulting, engineering and managed services for service providers and companies with high-availability IP network needs. With an average of 10 years experience per engineer, the highest levels of certification in the industry and a history of successful consulting and managed services projects for nationwide and local customers alike, Network Insight delivers projects with results that rival the top four consulting firms but at prices the mid-size service provider market can afford.

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