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Managed Services FAQs
What is Managed Services?
The practice of partnering with a qualified specialist for part of, or all, day-to-day network-related management activities. Managed services are adopted as a strategic method for improved effective and efficient operations. Network Insight has developed OmniPulse® Services, a managed services solution based on years of customer feedback and requests.
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What are the Benefits of Managed Services?
- Better Network Performance and Maximized Availability—Monitor and proactively manage network issues to optimize the performance of devices and services.
- Access to Leading Operational Support Systems (OSS)—Benefit from advanced technologies without the costs of building a NOC or investment in development staff.
- Lower Cost of Ownership—Little to no investment in capital equipment, staffing and in-house operations for day-to-day network maintenance activities. OSS technology is owned and managed by Network Insight resulting in lower costs and less risks associated with managing OSS tools and NOC personnel.
- Rapid Implementation and Business Continuity—Seamless turn-up of network management services in as little as 30 days.
- Predictably Manage Costs—Eliminate hidden costs of buying and developing management tools with flat monthly fees that offer predictability. Make growth predictable with set costs for expansion.
- Optimize Technical Resources—Free up your technical team to focus on strategic technical initiatives and meet business goals with technology enhancements.
- Easy and Accurate Capacity Planning—View current network usage and available capacity of your network. This insight enables accurate and proactive planning for future network upgrades without interruption in service delivery or customer satisfaction.
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Why should I choose OmniPulse® Services for Managed Services?
- Comprehensive, Tier-one management solution
- Most competitive pricing in the industry
- Years of proven high-availability network operations scaling from Tier-one service provider to medium sized businesses
Customer-focused processes with 24-hour live support and online portal
- Ability to manage mixed IP, legacy and custom device environments
- Secure connections
- Fast turn up. Average set up time is 45 days but some clients have been up and running in as little as 30 days.
- Engineering expertise at all levels—Level I response engineers resolve 85% of network incidents
- Dedicated resources for system administration and development
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How are OmniPulse® Services priced?
OmniPulse® pricing consists of:
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How does OmniPulse® connect to my Network?
Via secure VPN or point to point connection. A combination of both can also be arranged for redundancy.
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How do I stay knowledgeable of my network status and issues if I use OmniPulse® Managed Services?
- OmniPulse Connection web portal - Real-time access to your network is available on-demand through the secure OmniPulse® Connection web portal.
- Hundreds of user-generated reports - Ability to generate reports using a wide array of data that can be sliced and analyzed in hundreds of combinations.
- Regularly scheduled report delivery - Network performance reports can also be scheduled for auto creation and delivery at regularly scheduled intervals that you determine
- Quarterly review meetings - Operations, communications and performance reviews. This includes analysis and recommendations for better network performance as well as opportunities for improved operations on Network Insight’s end.
- Live, 24-hour, NOC support - Completely accessible to all OmniPulse® customers, NOC Customer Service Engineers and tier 2&3 engineers can be contacted any time by phone 800.577.4021 or through the OmniPulse® Connection portal
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How does Network Insight ensure availability of Managed Services?
Network Insight’s NOC is located at the company’s main location in San Diego, CA. Monitoring hardware and software are located at a fully redundant, secure national collocation facility.
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How do I initiate managed services and how long will it take?
- Engage with an account manager - Contact sales@networkinsight.com
- Choose level of services
- Meet the team
- Service turn up- Interactive between you and Network Insight
- Training on the capabilities of OmniPulse Connection
- OmniPulse® customers can be up and running in as little as 30 days.
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Who can I contact to get more information on Managed Services?
Contact a Managed Services representative for more information.
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